FAQ

Get in contact with Baningi Furniture

For B2B requests, you are welcome to reach out to our Sales Coordination Department, which is located at our Baningi Furniture warehouse in Johannesburg, South Africa

Email: order@baningifurniture.co.za

Phone: 081 121 1212

Opening Hours: Mo-Th 9-17, Fr 9-16

If you need to report a product with a quality-related defect or malfunction within the two-year warranty period, or if you want to report a transport damage, we kindly ask that you fill out our claims form: Claims form

For questions related to ongoing claim cases, please reach out to our Claims Department:

Email: order@baningifurniture.co.za

Phone: 065 579 7113

For B2B requests, you are welcome to reach out to our Sales Coordination Department, which is located at our Baningi Furniture warehouse in Johannesburg, South Africa

Email: order@baningifurniture.co.za

Phone: 065 579 7113

Opening Hours: Mo-Th 9-17, Fr 9-16

If you need to report a product with a quality-related defect or malfunction within the two-year warranty period, or if you want to report a transport damage, we kindly ask that you fill out our claims form: Claims form

For questions related to ongoing claim cases, please reach out to our Claims Department:

Email: order@baningifurniture.co.za

Phone: 065 579 7113

Products - General questions

Baningi Furniture provides data sheets for all products in our Baningi Furniture showroom, where you can find all relevant data about (packaging) dimensions, weight, material, color codes etc. Data sheets

You can find a list of all available spare parts in our price list including item number and price. To find the latest version of our pricelist in your local currency, visit our digital showroom: Pricelist

All available maintenance guides and mounting instructions are ready for you in our digital showroom: Technical documentation

All available maintenance guides and mounting instructions are ready for you in our showroom.

Delivery Tme & Tracking

In the unfortunate event that your order will be delayed, we do our best to inform you in time. You will receive an alteration notification via email together with the updated estimated ship date on the order confirmation.

Once your order was shipped from our warehouse, you will automatically receive the delivery note and the related invoice via email. In the delivery documentation, you will find the shipment details and carrier information to track your order.

We are very sorry for any delays. If you have not received your order within 10 business days after the estimated shipping date, please get in touch with order@baningifurniture.co.za and inform the Sales Order number/ which item you are missing.

Baningi Furniture provides data sheets for all products in our virtual Baningi Furniture showroom, where you can find all relevant data about (packaging) dimensions, weight, material, color codes etc. Data sheets