Delivery & Return

Here’s a Delivery & Returns page copy tailored for Baningi Furniture, written in a customer-friendly but professional tone, while aligning with South Africa’s Consumer Protection Act (CPA) and typical e-commerce best practice:

Delivery & Returns

At Baningi Furniture, we want your shopping experience to be simple, transparent, and stress-free. Below you’ll find all the important information about how we deliver our products and how our returns process works.

Delivery Information

  • Delivery Areas: We deliver across South Africa. For areas outside major metros, delivery times may be slightly longer.

  • Delivery Fees: Delivery costs are calculated at checkout based on your location and order size.

  • Delivery Times: Standard delivery is 5–10 working days (depending on stock availability and your location). Custom-built or made-to-order items may take longer; our team will confirm timelines with you.

  • Tracking & Updates: Once your order has been dispatched, you’ll receive confirmation with tracking details.

  • Delivery Requirements: Please ensure someone is available to receive and sign for the order at the provided delivery address.

REFUND & CUSTOM ORDER POLICY


At Baningi Furniture, most of our products are custom-made according to each client’s specifications. For this reason, we follow the policy below:


1. Custom Orders

All custom-made furniture is produced based on the agreed design, measurements, materials, and finishes approved by the client before production.

Once production has started, orders cannot be cancelled without following the process below.

 

2. Quality & Adjustments

We aim to deliver high-quality workmanship on every project.

One (1) reasonable adjustment is included if the product does not meet the agreed specifications.

Any further changes or redesigns may be subject to additional costs.

3. Resale & Refund Option

If a client is not satisfied after final adjustments have been made in line with the agreement, Baningi Furniture will offer a resale-and-refund option.

This process works as follows:

The item will be placed for resale through our showroom, website, or marketing platforms.

Once the item is successfully sold, the client will be refunded the amount received from the resale, minus any agreed costs (such as materials, labour, transport, or administration fees).

Refunds are processed only after the item has been resold

 

4. Non-Refundable Items

Please note:

Custom-made furniture cannot be refunded in full once production has started.

Fabric, special materials, and customised finishes are non-refundable.

Deposits are used to secure materials and production and are therefore non-refundable.

5. Client Responsibility

Clients are responsible for:

Carefully reviewing and approving all designs and specifications before production.

Communicating any changes early in the process.

Understanding that custom work may vary slightly due to handcrafted processes.

6. Our Commitment

Baningi Furniture is committed to honesty, quality, and professionalism. We work closely with our clients to ensure satisfaction while maintaining fair and sustainable business practices